Peer-to-peer rentals, deposit-protected
From “I need one of those” to picked up — in four steps.
Here is exactly what happens, whether you are renting something or listing it.
How Rentsome works
Two sides of the same handshake.
For renters
- 1
Find it nearby
Search by item or browse by category. Every listing shows the price per day, the neighborhood and the owner’s reviews.
- 2
Request your dates
Pick your pickup and return dates and see the total up front. Your card is only authorized — nothing is charged until the owner approves.
- 3
Pick up and use it
Coordinate the handoff in messages, so your contact details stay private. Meet in person — there is no shipping.
- 4
Return and review
Bring it back on time and in the same condition. Your refundable deposit is released automatically 72 hours after the return, and both sides leave a review.
For owners
- 1
List it in minutes
Add photos, a daily price and where it lives. Listing is free. In the app, our AI drafts the title and description from one photo.
- 2
Approve who rents it
See each renter’s trust score and ID-verification status before you say yes. Respond within 24 hours; Instant Book is optional.
- 3
Hand it over
Document the item’s condition before and after the rental. The renter’s security deposit is held on their card for the whole booking.
- 4
Get paid automatically
Your share transfers to your Stripe balance when you approve a booking and Stripe pays it to your bank on its standard schedule. A 15% platform fee is deducted — no invoices, no chasing.
Built for trust
What protects you on every booking
No fine print — this is how the deposit, verification and claims actually work.
A deposit backs every booking
Renters put down a refundable security deposit sized to the item’s value and their trust score, capped at $2,000. It is held on their card, never charged unless a claim is upheld.
ID verification when it matters
Government-ID verification through Stripe Identity kicks in automatically for higher-value transactions, so both sides know exactly who they are dealing with.
A real claims process
If something comes back damaged, the owner files a claim within 72 hours of the return. Rentsome mediates, and documented damage can be covered from the deposit.
FAQ
Questions people ask before their first booking
Is my card charged when I request a booking?
No. Your card is pre-authorized when you send a request and only captured when the owner approves it. If the owner declines or the request expires, nothing is charged.
How does the security deposit work?
A refundable security deposit is held — not charged — on the renter’s card. It is sized to the item’s value and the renter’s trust score, and capped at $2,000. It is released automatically 72 hours after a successful return unless the owner files a claim.
What happens if something is damaged?
Owners document the item’s condition before and after the rental. A damage claim must be filed within 72 hours of the return; after that window the deposit is released automatically. Rentsome mediates disputes, and the deposit may be used to cover documented damage.
What are the fees?
Renters pay a 15% service fee (minimum $2.00) plus applicable sales tax, added to the rental price at checkout. Owners pay a 15% platform fee, deducted from each payout. All payments are processed by Stripe.
Do I need to verify my identity?
Identity verification is required automatically for higher-value transactions ($500 and up). Owners also complete Stripe Connect verification before they can receive payouts.
Can I cancel a booking?
Renters can cancel any time before the owner approves for a full refund. Cancellations after approval may incur fees. Owners are expected to respond to requests within 24 hours.
Ready when you are.
Create an account and you can rent or list something the same day.